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FAQ's

SHIPPING

Willow's Fairy World uses Australia Post as our shipping provider. All our parcels are sent via regular parcel post. Our parcels are tracked and a tracking number will be provided to you when your order is shipped.

Willow's Fairy World has no control over shipping times once your order has been posted. If you're wanting to check on the whereabouts of your shipped order, please check your tracking number, as we are unable to provide any further information regarding the whereabouts of your item/s.

If your domestically shipped item has not arrived within 2 weeks of you receiving the shipping notification, please contact us and we can follow this up with Australia Post.

Domestic Shipping

Willow's Fairy World offers flat rate shipping of $10.

We offer FREE postage on orders over $100.

International Shipping

International Shipping is calculated by weight.

Before purchasing please ensure you are aware of any additional customs charges or taxes that may be applied for overseas parcels once they arrive in your country. These charges are not applied by Willow's Fairy World and are not included in the shipping charges charged by us.

 RETURNS AND EXCHANGES

All Willow's Fairy Products are made to order and your specific specifications, due to this we are unable to grant a refund for a change of mind, please make your selection carefully.

Willow's Fairy World will only offer an exchange or refund if the item you purchased is defective or damaged. Please contact us and provide a clear photo of the damage , the issuing of an exchange or refund is at the discretion of Willow's Fairy World.

 ORDER PROCESSING

Every effort is taken to ensure your order is completed and posted to you as soon as possible. We expect that all orders will be completed within 3 - 4weeks of your order being placed.

Due to the nature of all our pieces being handmade there are sometimes delays that are out of our control. If your order is going to be delayed we will contact you to discuss. Please feel free to follow our social media pages as we keep our customers updated on time frames through this medium.

 CUSTOM ORDERS

Are you after something specific? Feel free to contact us here at Willow's Fairy World and tell us what you're after. We are more than happy to discuss custom selections with you and will assist wherever possible.

 COLOUR SELECTIONS

At Willow's Fairy World we make every possible effort to provide you with accurate selections of the paint and glitter colours we offer. However, due to differences in photographs taken and computer monitor's etc there may be some slight difference in the colour selections. If you're after a very specific shade/colouring please contact us and we will endevour to provide you further examples of the colours we offer.

 STYLISTS

Here at Willow's Fairy World we have an amazing team of six stylists who style our products to provide you with photographs. These wonderful six ladies are currently working through all our products, as a result many of the photographs on our website will be updated shortly.

We also have many guest stylists who style Willow's Fairy World products. We are immensely grateful and proud to be able to offer you images of our products in the homes of people who love them as much as we do.

If you're after the contact details of any of the stylists who have worked with Willow's Fairy World, please contact us we will be more than happy to share!